WE ARE ALWAYS HERE TO HELP.
We are pleased to accommodate returns and exchanges within 90 days on all sets that have not been worn or used. Good news is that
To initiate an exchange, please email our team at [email protected] with your order number and the set you’d like to exchange to, and we’ll be happy to help.
Here are some FAQ in regards to our exchange policy:
- What is the exchange period?
- Do I have to pay for the shipping of my exchange?
- How can I exchange my extensions for the right color?
- May I exchange my Super Queen Hair without contacting you or getting an RMA?
- When will I receive my exchange?
- Why are Super queen hair non-exchangeable if used?
- How may I contact you?
1. WHAT IS THE EXCHANGE PERIOD?
We will provide an exchange on unused hair extensions within 90 days of the date that you receive your hair extensions.
2. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Super Queen Hair will not be responsible for lost packages. Note: please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.
3. HOW CAN I EXCHANGE MY EXTENSIONS FOR THE RIGHT COLOR?
Please e-mail us at [email protected] and let us know your order number, as well as which shade you’d like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange.
All items will be inspected to see if you qualify for an exchange, as used merchandise will not be exchanged. We highly recommend to ship your set via a trackable shipping option, as that will greatly expedite the exchange process.
4. MAY I EXCHANGE MY SUPERQUEEN HAIR WITHOUT CONTACTING YOU OR GETTING AN RMA?
You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the different hair after we have received, inspected and confirmed that the returned hair were not used.
All customers must contact us after sending the package back and provide us with the tracking information of the set being returned, in order for us to place the order for your exchange.
It takes 1-2 business days to process all orders from the moment we place it in our system. U.S. orders take 2-5 business days to be delivered For more shipping details, please click here.
6. WHY ARE SUPER QUEEN HAIR NON-EXCHANGEABLE IF USED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone – other hair extensions suppliers do not allow returns or exchanges of used items for the same reasons.
7. HOW MAY I CONTACT YOU?
You may contact us by e-mail at [email protected]. The Super Queen Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
Should you have any other questions, feel free to e-mail us at [email protected]. We’re here to help!
For Returnd ,please clik here.