Yes, it’s true – we Free Ship worldwide!
*All prices on the website include FREE standard shipping worldwide on orders over $150 USD. Your Super Queen Hair are shipped from our warehouse located in Qingdao(China).
It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if our shipping is Fedex and UPS overnight express. We do ship orders the same day. But please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking number once your order shipped. Please allow up to 48 hours to receive this shipping confirmation e-mail. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.please must make sure your shipping address is correct on Paypal when u pay by Paypal .
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend’s address).
COUNTRY CARRIER TIMING SHIPPING FEE TAXES
United States Fedex/DHL/USPS Express 2-3 Business Days
Canada Fedex/DHL/USPS Express 3-4 Business Days
European countries Fedex/DHL/USPS Express 3-4 Business Days
African DHL Express 5-7 Business Days
Territories of the United States: For those who reside in a territory of the United States that we ship to, as well as Hawaii orders, please allow anywhere between 5-15 business days for your order to reach your destination.
If you opt for Same-Day Delivery or 2-Day Shipping at checkout, your order will ship via Fedex express. The order cut-off time for Same-Day Delivery is 5 PM EST. If you place your order after 5PM EST and choose Same-Day Delivery at checkout, your order will be shipped and delivered the following business day. Please note, Same-Day Delivery is only available Monday-Thrusday..
TRACKING YOUR ORDER
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
COURIER PHONE GET HUMAN INSTRUCTIONS
USPS 1-800-275-8777 Press 0 , then 0, then press 5, then 5, then 2
UPS 1-800-742-5877 Press 0 at each prompt, ignoring messages
DHL Express Varies by country Click here for customer support
INTERNATIONAL TAXES AND DUTIES
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
All African country ,we able to ship to the following countries : Afghanistan, Albania, Algeria, Angola, Bahrain, Bangladesh, Belarus, Brazil, Botswana, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Cote d’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe.